1. What kind of company is TUOLIMA?
TUOLIMA is a fiber optic solutions group with 4 factories, covering Fiber Optic Cables, Fiber Optic Fittings(like Clamps, dead-end grips) , Fiber Optic Passive Components(like fiber distribution boxes, splice closures,PLC Splitter etc), CATV Equipment( Transimitter, EDFA, receivers).
We provide one-stop product supply and application solutions for global fiber infrastructure projects.
2. What products can you supply?
Fiber optic cable, splice closures, distribution boxes, cable clamp hardware and FTTH accessories—supplied individually or as project solutions.
3. What is your production capacity and lead time?
We support stable bulk and project orders. Standard container orders are usually ready in 15–20 days, and customized production can be shipped within 2–3 weeks.
4. Do you support OEM or customization?
Yes. OEM branding and product customization are available based on technical feasibility and order volume.
5. How is product quality ensured?
Products follow standardized quality systems and undergo routine inspections before shipment.
6. What is your warranty period?
Standard warranty is 2 years, depending on product category. Any after-sales issue will be responded to within 24 hours, with a solution provided within 36 hours.
7. How are prices determined?
Pricing is based on specifications, quantity, customization, and delivery terms (EXW, FOB, CIF).
8. What payment methods do you accept?
T/T and L/C at sight are commonly accepted. Terms are agreed during negotiation.
9. From which ports do you ship?
Regular shipments from Ningbo, Shanghai.
10. How do I place an order?
You can submit an inquiry via our website contact form, email us at TUOLIMA@TUOLIMA.COM, or contact our sales team via WhatsApp / WeChat (+86 186 6581 7668).A dedicated sales manager will follow up with technical confirmation, pricing, and lead time.
11. Do you offer multilingual support?
Yes. Support is available in English, Spanish, Russian, and Chinese.
12. What is the cooperation process?
Inquiry → Quotation → Sample (if needed) → Order → Production → Inspection → Shipment → After-sales support.
**Need more details?**Contact TUOLIMA’ s sales team for direct assistance.
13. What is the lifespan of fiber optic cables?
High-quality fiber infrastructure typically lasts 25–30 years.
14. Does fiber work during electrical interference?
Yes. Fiber is immune to electromagnetic interference, ensuring stable transmission.
15. What is insertion loss?
The loss of signal power caused by fiber components, measured in dB. Lower values mean better performance.
16. Can fiber networks be upgraded easily?
Yes. Existing fiber can support new standards like XGS-PON, 25G PON, or 50G PON without replacing the entire network.
17. What testing is required during installation?
OTDR scanning, insertion loss testing, and polarity verification.
18. Are your products customizable?
All fiber cables, boxes, connectors, and systems can be tailored to your project specifications.
