1. TUOLIMA Warranty Commitment
At TUOLIMA, long-term reliability is at the core of our product design and manufacturing philosophy. All TUOLIMA fiber optic communication products are manufactured under strict quality control procedures and are covered by a clear and transparent warranty policy when used under normal operating conditions.
2. Products Covered by Warranty
This warranty policy applies to products manufactured by TUOLIMA and officially supplied by TUOLIMA, including but not limited to:
- Fiber optic cables
- Fiber optic closures, fiber distribution boxes, and cabinets
- Cable clamps
- Fiber optic connectors and related components
Warranty coverage is subject to confirmed purchase orders and contracts.
3. Standard Warranty Period
Under proper transportation, storage, installation, and normal operating conditions, TUOLIMA provides a standard warranty period of 2 years.
The specific warranty period shall be subject to the relevant contract, quotation, or technical documentation.
4. Extended Warranty / Project-Based Warranty
For specific projects or long-term network deployments, TUOLIMA may offer extended or project-based warranties, subject to the following conditions:
- Project registration and confirmation
- Installation in compliance with TUOLIMA guidelines or recognized industry standards
- Technical review and written approval
The terms, scope, and duration of any extended warranty will be confirmed on a project-by-project basis.
5. Warranty Coverage Scope
During the warranty period, TUOLIMA will provide repair, replacement, or equivalent product solutions under the following conditions:
- Material defects
- Manufacturing defects
- Product performance failing to meet published technical specifications under normal use
All warranty claims are subject to evaluation and final confirmation by TUOLIMA’s quality and technical teams.
This warranty does not cover damage or failure resulting from:
- Improper installation or non-standard construction practices
- Misuse, abuse, or external physical damage
- Unauthorized modification, disassembly, or repair
- Force majeure events such as natural disasters, fire, flood, lightning, etc.
- Normal wear and tear or consumable components
6. Typical Product Service Life
In addition to warranty coverage, TUOLIMA provides reference information on typical product service life based on industry standards and long-term field experience.
Service life refers to the expected operating years under correct installation, normal environmental conditions, and reasonable maintenance:
- Fiber cable-related products: approximately 15–20 years
- Fiber distribution boxes, splice closures, and cabinet-related products: approximately 5–10 years
- Cable accessories and clamps (such as suspension clamps and tension clamps): approximately 10–15 years
Actual service life may vary depending on installation quality, environmental exposure (UV radiation, temperature fluctuations, wind load, corrosion), and maintenance conditions.
7. After-Sales Service Response Time
TUOLIMA places a high priority on after-sales efficiency and commits to the following response standards:
- Initial response within24 hours after receiving a formal after-sales or warranty request
- Clear technical feedback or solutions provided by technical personnel within36 hours
Timeframes are calculated based on working days. For complex projects or customized products, timelines may be adjusted through mutual agreement.
8. After-Sales – Warranty Claim Procedure
To apply for warranty service, customers should follow these steps:
- Contact TUOLIMA sales or after-sales support
- Provide product model, quantity, shipment details, and a description of the issue
- Provide photos, videos, or on-site information
- After technical verification, TUOLIMA will propose an appropriate solution
- If the claim is confirmed to be within warranty coverage, repair, replacement, or technical support will be provided
9. After-Sales – Claim Procedure and Responsibilities
A. Logistics Cost Responsibility
Before a claim is processed, the customer must obtain confirmation from TUOLIMA as to whether the issue falls under manufacturing defect responsibility.
If inspection shows no product quality issue: all costs, including round-trip freight, testing fees, and engineering travel expenses, shall be borne by the customer.
If a manufacturing defect is confirmed: product replacement will be borne by TUOLIMA, and transportation costs will be handled according to contractual terms.
B. Claim Process and Timeline
TUOLIMA will conduct an initial review of the claim, typically completed within 7 working days.
For items confirmed under warranty responsibility, replacement products will be shipped within 14 working days as a standard processing timeframe.
Customers may request third-party testing and provide a notarized report as a basis for further verification.
C. Cost List Transparency
Clearly list potential costs, including testing fees, transportation fees, engineer evaluation fees, and installation/removal costs.
Clearly define cost responsibility to avoid disputes.
D. Responsibility Scope Definition
Responsibilities are clearly defined: manufacturing defects are borne by the factory, while installation errors and improper use are borne by the customer or the installation contractor.
Customers are required to provide test records such as OTDR or Certifier reports as the basis for responsibility determination.
10. Technical Support and Contact Information
TUOLIMA’s technical and after-sales teams are committed to providing professional, timely, and reliable product lifecycle support.
For detailed warranty terms or complete warranty documentation, please contact your TUOLIMA customer representative.
